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Systems and integrations

When your channels, inventory, and customer data don't talk to each other, your team feels it first.

Pricing that doesn't match. Stock that's wrong at the register. Customer profiles that live in three different places.

These aren't just tech problems. They show up on the floor, at checkout, and in every conversation your staff has to apologise for.

We connect your systems so everything runs off the same information, in-store, online, and everywhere in between.

A staff member helping a customer who is holding a phone in a camera store

What we connect

  • Your sales channels

    In-store, online, and marketplace platforms brought into a single system. Your customers get a consistent experience no matter where they shop. Your team works from one source of truth.

  • Your inventory

    Real-time stock levels across every channel. No overselling, no inconsistencies, no manual reconciliation at the end of the day.

  • Your customer data

    Purchase history, preferences, loyalty, connected and accessible in-store. So your team has the context they need to deliver an experience customers actually remember.

  • Your order management

    From placement to fulfilment, orders flow cleanly across your system. Less manual handling, fewer errors, faster processing.

  • Your payments

    We support a full range of payment methods, cards, mobile wallets, and more, so your customers can pay the way they want to.

Reporting and visibility

When your systems are connected, your data becomes useful.

Real-time reporting across sales, stock, and customer behaviour so you can make decisions based on what's actually happening, not last week's spreadsheet.

Hands typing on a laptop showing a retail reporting dashboard

Omnichannel connects your channels. Unified commerce goes further.

  • Omnichannel

    Separate systems, integrated

    Multiple retail channels connected so customers can move between them, but each channel still runs its own system that has to be kept in sync.

  • Unified commerce

    One platform, one source of data

    Instead of separate systems for each channel, everything runs from a single platform. One source of data across every part of the business.

The result: no sync delays, no data gaps.

You may have no sync delays, no data gaps, no inconsistencies between what your online store says and what your staff can see in-store.

This is what we build toward. Not a patchwork of integrations, a retail operation that runs off one version of the truth.

A bride-to-be trying on a veil in front of a mirror

A complex legacy system was holding Luv Bridal’s team back. Now every bride’s journey sits in one place.

To elevate the customer experience, Luv Bridal partnered with Make Retail to unify sales channels, backend systems and customer data within a single, centralised platform. With Make Retail’s guidance, the business transitioned from a complex legacy system to a modern, intuitive solution, unlocking new efficiencies, empowering staff and delivering a more seamless experience for every bride.

Read case study

What it's like to work with us.

  • The new system empowers staff to spend more time engaging with customers and less time managing manual processes, establishing a strong foundation for operational excellence and continued innovation.

    Duncan McHughChief Operations Officer, Nutrition Warehouse

  • Opening our first store was a huge milestone for Kip&Co, and the Make Retail team felt like a true extension of our own. They were calm and cool under pressure, and most importantly, they got things done.

    Sarah IrvineEcommerce Manager, Kip&Co

  • What stood out working with Make Retail on Hardy Brothers wasn't just the technical delivery, it was how well they listened and adapted to our business. They felt like an extension of our own team, not just a vendor.

    Rob EadieHead of Technology, Hardy Brothers

  • Moving to Shopify POS has transformed the way we operate. The biggest advantage is having our POS, ERP and website data unified on a single platform.

    Silvan BaardChief Information Officer, Ghanda

  • Our experience with Aaron from Make Retail has been incredible. He’s been supportive and communicative throughout the entire process from the initial POS consultation to implementation.

    Jade Summer-HayesChief Operations Officer, Luv Bridal

Let's fix what's slowing you down.

A 30-minute call. No deck, no pitch. Bring your current setup and we'll tell you what we'd do with it.

Get in touch today
Email
hello@makeretail.com.au
Phone
1300 844 599
Location
L3/222 Hoddle St, Abbotsford VIC 3067