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POS implementation

Your POS is where your customer experiences happen. When it's not set up properly, staff and customers feel it at every transaction.

We set up Shopify POS properly: requirements, data migration, integrations, hardware, training, and change management. Your team's ready from day one, and your data stays accurate across every channel.

We also handle hardware: onboarding or procuring devices and making sure the right applications run on the right equipment, every time.

A retail worker in an apron using a countertop POS screen at a shop counter

What’s included

  • Data migration

    We move your existing data cleanly, products, pricing, customer records, so nothing gets lost in the transition.

  • System integration

    We connect Shopify POS to your existing platforms so inventory, sales, and customer data stay in sync from the moment you go live.

  • Hardware setup

    We assess, procure, and configure the right devices for your stores. Tablets, phones, terminals, set up properly, not just switched on.

  • Staff training

    We train your team on the workflows they’ll actually use, from sales and returns to stock lookups and customer profiles. They’re confident from their first transaction.

  • Change management

    We plan the rollout with your store teams and explain every change before it lands. We’re on hand through go-live, so the new way of working sticks.

What changes

Stock levels, sales data, and customer information update in real time so your team always has an accurate picture. Pricing is consistent everywhere you sell. Customers get the same experience whether they're in-store or online.

And when your team is confident using the system, they stop working around it and start working with it.

A shop assistant taking a payment from a customer on a handheld device
The back of a person in a cowboy hat and a Ringers Western hoodie

Ringers Western consolidated 15 instances into 1

Ringers Western were one of the earliest Australian retailers to adopt Shopify POS. When they opened their first store, Shopify did not yet support multiple physical locations under a single instance. So, they did what made sense at the time: they set up each new store as its own standalone Shopify site.

It worked, until it did not. By the time the business had grown to 15 stores across Australia, the stack had become fragmented and almost unmanageable.

43.2% repeat purchase rate (up from 26.1%)

Read case study

What it's like to work with us.

  • The new system empowers staff to spend more time engaging with customers and less time managing manual processes, establishing a strong foundation for operational excellence and continued innovation.

    Duncan McHughChief Operations Officer, Nutrition Warehouse

  • Opening our first store was a huge milestone for Kip&Co, and the Make Retail team felt like a true extension of our own. They were calm and cool under pressure, and most importantly, they got things done.

    Sarah IrvineEcommerce Manager, Kip&Co

  • What stood out working with Make Retail on Hardy Brothers wasn't just the technical delivery, it was how well they listened and adapted to our business. They felt like an extension of our own team, not just a vendor.

    Rob EadieHead of Technology, Hardy Brothers

  • Moving to Shopify POS has transformed the way we operate. The biggest advantage is having our POS, ERP and website data unified on a single platform.

    Silvan BaardChief Information Officer, Ghanda

  • Our experience with Aaron from Make Retail has been incredible. He’s been supportive and communicative throughout the entire process from the initial POS consultation to implementation.

    Jade Summer-HayesChief Operations Officer, Luv Bridal

Let's fix what's slowing you down.

A 30-minute call. No deck, no pitch. Bring your current setup and we'll tell you what we'd do with it.

Get in touch today
Email
hello@makeretail.com.au
Phone
1300 844 599
Location
L3/222 Hoddle St, Abbotsford VIC 3067