Mobile device management (MDM)
Every POS device on the floor, set up the same way.
We set up and manage the iPads, iPhones and Android devices running your Shopify POS, using 42Gears SureMDM. Devices arrive ready to trade, stay locked to the apps your team needs, and update without anyone touching them. We can run it for you, or hand the platform to your team when you're ready.
When devices aren't managed, the register is where you find out.
A tablet that's logged out of POS. An app update that lands mid-trade. A phone that walks out the door with your store logged in. None of these start as big problems. They show up at checkout, in front of a customer, with a staff member trying to fix it on the spot.
Every device is set up differently
When each iPad is configured by hand, no two end up the same. Wi-Fi, settings and apps drift, and your team spends time troubleshooting instead of serving.
Staff can do too much on the device
A POS tablet that opens YouTube, the App Store or settings is a distraction at best and a security risk at worst. Customer and payment workflows should be the only thing on screen.
Rolling out a new store means a day of setup
Unboxing, updating, signing in and configuring every device for every new store doesn't scale. If growth means more devices, the setup can't stay manual.
What we set up and look after
We build the device profiles that decide how every POS device behaves, then apply them across your fleet. One store or fifty, every device runs the same way.
Device profiles
We create profiles for each role and location: front counter, stockroom, pop-up, manager. Each one sets the apps, restrictions, Wi-Fi and settings for that device, so a new iPad is ready the moment it's switched on.
Locked to Shopify POS
Devices can be locked to Shopify POS, or to a short list of approved apps and websites. Staff can't wander into settings, the App Store or anything that doesn't belong on the shop floor.
Apps installed and kept current
Shopify POS and your other store apps are pushed silently through Apple Business Manager and Managed Google Play. Updates are scheduled outside trading hours, so nothing changes mid-shift.
Wi-Fi and network settings
Store Wi-Fi and security certificates are pushed to devices automatically. No passwords shared with staff, no device that can't connect on opening day.
Lost or stolen devices
If a device goes missing, we can locate it, lock it or wipe it remotely. Your store logins and customer data don't leave with it.
Remote support
When something's not right, we can troubleshoot the device remotely. Most issues are fixed without anyone driving to the store.
Built for the devices running your store
Shopify POS runs on Apple and Android hardware, so we manage both from one platform.
- iPads
- Counter POS, enrolled through Apple Business Manager so they're supervised from first boot.
- iPhones
- Mobile POS for line-busting, stock checks and selling on the floor.
- Android tablets and phones
- Enrolled with Android Zero-Touch or Samsung Knox Mobile Enrolment, ready to go out of the box.
- Pop-up and event devices
- A profile built for temporary stores, so devices can be set up, sent out and brought back clean.
How it works
Get started- Step 1: Assess & Plan
We look at what's on the floor
We audit your current devices, how they're used in each store, and what staff need access to. Then we map out the profiles your fleet needs.
- Step 2: Build & Enrol
We set every device up properly
We build the profiles in SureMDM, connect Apple Business Manager and Managed Google Play, and enrol your devices. We test on a pilot store first, so nothing lands on the floor untested.
- Step 3: Manage or Hand Over
You choose who runs it
We keep managing the fleet for you, or we train your team and hand the platform over. Either way, it's documented and nothing is a black box.
Managed by us, or handed to you
Some retailers want devices off their plate entirely. Others have an IT team ready to take the wheel. We set it up the same way for both.
Option 1
Fully managed
We run your device fleet day to day.
- New devices enrolled and profiled as you open stores
- App and OS updates scheduled and monitored
- Profile changes made when your store setup changes
- Lost devices locked or wiped, and remote support when staff need it
Option 2
Handover
We build it, then hand you the keys.
- Profiles, enrolment and policies built and tested by us
- Training for your team on SureMDM
- Documentation of every profile and what it controls
- Ongoing support available if you need us later
Before you ask
Usually not. Most existing iPads, iPhones and Android devices can be enrolled. Some may need a reset first, which we plan around trading hours.
What it's like to work with us.
The new system empowers staff to spend more time engaging with customers and less time managing manual processes, establishing a strong foundation for operational excellence and continued innovation.
Duncan McHughChief Operations Officer, Nutrition Warehouse 
Opening our first store was a huge milestone for Kip&Co, and the Make Retail team felt like a true extension of our own. They were calm and cool under pressure, and most importantly, they got things done.
Sarah IrvineEcommerce Manager, Kip&Co 
What stood out working with Make Retail on Hardy Brothers wasn't just the technical delivery, it was how well they listened and adapted to our business. They felt like an extension of our own team, not just a vendor.
Rob EadieHead of Technology, Hardy Brothers 
Moving to Shopify POS has transformed the way we operate. The biggest advantage is having our POS, ERP and website data unified on a single platform.
Silvan BaardChief Information Officer, Ghanda 
Our experience with Aaron from Make Retail has been incredible. He’s been supportive and communicative throughout the entire process from the initial POS consultation to implementation.
Jade Summer-HayesChief Operations Officer, Luv Bridal
Let's get your devices under control.
A 30-minute call. Tell us how many stores and devices you're running, and we'll tell you what we'd set up and how we'd roll it out.
Get in touch today
- Phone
- 1300 844 599
- Location
- L3/222 Hoddle St, Abbotsford VIC 3067