Retail tech consulting
Sometimes it's obvious: a slow system, mismatched data, tech that worked for one store but not five.
We start by looking at what's actually happening. We assess your current setup, find where the gaps are, and build a plan that addresses the real problem, not just the symptoms.
How a consulting engagement works
Step 1
We look at what you've got
A thorough assessment of your current systems, processes, and where things are breaking down. We don't skip this step. The right solution depends on understanding the real problem first.
Step 2
We build a plan
A clear technology strategy aligned to your business goals. Not a generic recommendation, a plan built around how your operation actually works.
Step 3
We help you choose the right tools
We recommend specific platforms based on what you need, POS, inventory management, customer data platforms, integrations. We're not tied to one solution, so you get advice that's actually impartial.
Step 4
We map out the rollout
A detailed plan covering timelines, budget, and resources. Everything is scoped before anything is built so there are no surprises mid-project.
Step 5
We get it working
We integrate and deploy across your channels and systems, keeping disruption to a minimum throughout.
Step 6
We bring your team along
Change management is built into every engagement. Your staff understand what's changing and why before it happens, not after.
Step 7
We train your people
Hands-on training so your team can use the new systems confidently from day one.
Step 8
We track what's working
After go-live, we monitor performance and adjust as needed. The goal isn't just a successful launch. It's a system that keeps delivering.
Who this is for
Retailers who know something isn't working but aren't sure exactly what. Businesses that are growing and need their tech to grow with them. Teams that have been burned by implementations that didn't stick.
If any of that sounds familiar, it's worth a conversation.
A legacy POS was slowing down 120+ stores. Now it isn’t.
Nutrition Warehouse has grown to more than 120 stores across Australia and New Zealand. The platform they'd been on since 2008 hadn't kept pace. By 2024, the cracks were hard to ignore. During peak trading, looking up a customer record at the POS could take over a minute. Purchase orders couldn't be created or receipted. End-of-day processes were failing.
The technology needed to change. But with 121 stores and over 600 staff across the network, the technology was the easy part.
Development costs down 76% in the first 6 months & 18% revenue uplift
Read case studyWhat it's like to work with us.
The new system empowers staff to spend more time engaging with customers and less time managing manual processes, establishing a strong foundation for operational excellence and continued innovation.
Duncan McHughChief Operations Officer, Nutrition Warehouse 
Opening our first store was a huge milestone for Kip&Co, and the Make Retail team felt like a true extension of our own. They were calm and cool under pressure, and most importantly, they got things done.
Sarah IrvineEcommerce Manager, Kip&Co 
What stood out working with Make Retail on Hardy Brothers wasn't just the technical delivery, it was how well they listened and adapted to our business. They felt like an extension of our own team, not just a vendor.
Rob EadieHead of Technology, Hardy Brothers 
Moving to Shopify POS has transformed the way we operate. The biggest advantage is having our POS, ERP and website data unified on a single platform.
Silvan BaardChief Information Officer, Ghanda 
Our experience with Aaron from Make Retail has been incredible. He’s been supportive and communicative throughout the entire process from the initial POS consultation to implementation.
Jade Summer-HayesChief Operations Officer, Luv Bridal
Let's fix what's slowing you down.
A 30-minute call. No deck, no pitch. Bring your current setup and we'll tell you what we'd do with it.
Get in touch today
- Phone
- 1300 844 599
- Location
- L3/222 Hoddle St, Abbotsford VIC 3067