110 stores, one outdated platform,
zero visibility into their own customers.
We fixed that, then Ghanda took over the rollout themselves.
Ghanda · Fashion & Surf wear Retail · 110 stores across Australia
110
Stores unified onto
Shopify POS
38.4%
Repeat purchase rate
(up from 26.1%)
2 hours
Setup time per new store (was 1 day on the old system)
+20%
Transaction speed
improvement at POS
The problem
Ghanda boasts 110 stores, with a combination of outlet and full price retail stores across their network. They had been running on a fragmented, outdated platform, since the business started.
Customer data and transaction data lived in separate, disconnected systems, and reconciling a customer's history across the two was the constant, background problem nobody had solved.
The online store sat on Shopify already, which only made the gap more obvious. Internally, the team had built integrations to bridge the systems, but that work was slow and labour-intensive, and it did not scale. Setting up a new store, or even a new POS lane, took a full day.
It was not one team's problem. IT, head office, and the stores themselves all felt it. What Ghanda needed was not another patch. It was a platform simple enough to turn on a new location or device fast, without a day of setup and without more internal engineering.
What we did
Ghanda came to Make Retail through Convert, who had worked with Ghanda since 2020 and had already migrated their online store from Adobe Commerce to Shopify. Consolidating the POS experience was the natural next step.
Make Retail's first job was to align on Ghanda's plan and validate the approach before committing to it. Rather than a network-wide switch, the rollout started deliberately small: one outlet store, deployed two weeks ahead of Boxing Day, the busiest trading period of the year.
The retail team were nervous going in. That did not last. On day one, staff were using mobile POS devices to minimise queues, taking payments on the floor instead of sending customers back to a fixed counter. The system also helped captured sales at the change room, closing off a moment where transactions had previously been lost.
Recovery speed turned out to matter as much as rollout speed. When a POS terminal previously failed in a store, replacing it meant freight and three days without a working till. Months later, a display accident took out two tablets in one hit.
This time the fix was local hardware and a remote setup: two to three hours, not three days. That gap, from days to hours, is a real story about resilience on Shopify POS.
The same shift showed up in discounting. Ghanda's old system capped multi-buy tiers at three and forced staff to calculate and enter each discount manually. Shopify POS removes both limits: unlimited tiers, applied automatically at the till.
Silvan Baard, Chief Information Officer, Ghanda
“Moving to Shopify POS has transformed the way we operate. Rolling out new stores and terminals are now significantly faster and more efficient, while staff onboarding has become dramatically easier thanks to the platform’s intuitive, user-friendly experience.
With connectivity and data setup handled seamlessly through Shopify, everything is available instantly and in one place. The biggest advantage is having our POS, ERP and website data unified on a single platform - eliminating the complexity and maintenance of integrations between systems.”
What changed
The clearest result is not a number; it is who is doing the work.
Ghanda is now rolling out the rest of its 110-store network themselves, at a pace of roughly four stores a week. Make Retail validated the approach and got the first store live under pressure. Ghanda's own team is running the rest.
That matters more than it might sound. It means the platform was straightforward enough, and the initial deployment careful enough, that Ghanda didn't need an agency holding their hand for every store opening
Running a fragmented tech stack?
Let's fix what's slowing you down.
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hello@makeretail.com.au
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1300 844 599
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